Please review this page to understand our terms and conditions of each product or service. These terms are subject to change without notice.

Domain Name: If you provide us with your existing domain name logins and passwords we will not transfer without your written consent. Its your responsibility to maintain service where your domain is being hosted to ensure use. If we register a domain for you it will be registered by Metrix In Motion®. If we register your domain it will stay active until the last month of the agreement for which you will be required to renew at that point. If you choose to not renew with Metrix In Motion® and would like to retain your domain name we charge a one time  cancellation  fee of $299 for both domain and website files to be transferred. Failure to renew your domain name or submit a cancellation fee will result in loss of domain name.

Hosting: Hosting is provided and paid on an annual basis. Hosting will cease on the last month of the agreement unless renewed with Metrix In Motion® A Limited Liability Company. If the option is to not renew hosting  but you would like to keep your website or transfer to another provider Metrix In Motion® charges a $199 transfer fee to set your website up in another account. Failure to renew in a timely manner or lapse of 15 days require a restore fee. A restore fee to be performed by Metrix in Motion is $500.

Maintenance / Maintenance+: Are billed monthly automatically beginning on the day the invoice is received and every 30 days thereafter.  Updates require feedback on upcoming promotions or pictures to help grow your online audience. Failure to participate will result in Metrix In Motion® using our experience and judgement to update, respond to reviews or post on social media as the agreement requires. Cancellation of these services require a 30 day notice at which time you or your company will be responsible for the products in their entirety.

Google Placement / SEO: Search engine optimization is the process of attempting to move up the ranks of Google search results pages. Due to the fact that Metrix In Motion® A Limited Liability Company does not own or operate Google or it’s search engine we cannot guarantee preferred placement. The services we offer in relation to SEO is a strategy that has experienced success in preferred placement on Google. Each industry and keywords have variations in difficulty, competition, and duration required to receive optimal results.

Pricing & Payments: Pricing is determined during a consultation with a representative of Metrix In Motion® A Limited Liability Company and an authorized agent of our client. The annual payment is due at agreement unless otherwise specified in writing on the initial agreement. Deposits are non-refundable after a period of 48hrs. The balance of agreement is due within 30 days of agreement date unless specified in writing on the original agreement. Final payments constitute an acceptance of the website and permission to launch.

Refunds: Deposits are refundable within  48hrs of contracting. We do not offer refunds for work performed; we do, however, offer unlimited changes to the initial design ( Example-1st design does not represent your company=We will create a new site for you until we get it right!)

Support: Metrix In Motion® A Limited Liability Company provides support for the design, website, updates to content, plugins, search indexes and lead management**(**unless client chooses to not use our lead management).  Support is typically resolved within a 48hr period and should be submitted via our ticketing system by clicking here.

Passwords: Metrix In Motion® A Limited Liability Company provides passwords to your WordPress Website on demand however; are discouraged. Damage attributed to users other than Metrix In Motion® A Limited Liability Company will be billed at a minimum rate of $500 not to exceed initial contract amount.

Questions & Concerns: Please direct any agreement questions or concerns to Hector Garcia at (210) 941-8611 or hector@metrixinmotion.com. Any support questions can be addressed at support@metrixinmotion.com