Please review this page to understand our terms and conditions of each product or service.

Domain Name: If you provide us with your existing domain name logins and passwords we will not transfer without your written consent. If we register a domain for you it will be registered in your name and business. If we register your domain domain it will stay active until the last month of the agreement for which you will be required to renew at that point. Failure to renew with Metrix In Motion will require you to retain your domain name on your own. If you do not renew with your provider could  result in loss of domain name. Metrix In Motion is not a provider of domain names and registers your information with a 3rd party through which service is rendered.

Hosting: Hosting is provided by a third party and paid on an annual basis. Hosting will cease on the last month of the agreement unless renewed with Metrix In Motion. If the option is to not renew hosting will have to be renewed with our third party; failure to renew will result in loss of files and loss of website. A restore fee to be performed by Metrix in Motion is $500.


Google Placement / SEO: Search engine optimization is the process of attempting to move up the ranks of Google search results pages. Due to the fact that Metrix In Motion does not own or operate Google or it’s search engine we can not guarantee preferred placement. The services we offer in relation to SEO is a strategy that has experienced success in preferred placement on Google. Each industry and keywords have variations in difficulty, competition and duration required to receive optimal results. 


Pricing & Payments: Pricing is determined during a consultation with a representative of Metrix In Motion and an authorized agent of our client. Annual payment is due at agreement unless otherwise specified in writing on the initial agreement. Deposits are non-refundable after a period of 48hrs. Balance of agreement is due within 30 days of agreement date unless specified in writing on original agreement. Final payments constitute an acceptance of the website and permission to launch.


Refunds: Deposits are refundable within  24hrs of contracting. We do not offer refunds for work performed; we do however, offer unlimited changes to the initial design ( Example-1st design does not represent your company=We will create a new site for you until we get it right!)


Support: Metrix In Motion provides support for the design, website, updates to content, plugins, search indexes and lead management**(**unless client chooses to not use our lead management). Domain name and hosting are provided by a third party and all concerns with these products should be directed to the third party.

Passwords: Metrix In Motion provides passwords to your third party on demand. Website passwords are also available on demand however; are discouraged. Damage attributed to users other than Metrix In Motion will be billed at a minimum rate of $500 not to exceed initial contract amount. 


Questions & Concerns: Please direct any agreement questions or concerns to Hector Garcia at (210) 941-8611 or hector @metrixinmotion.com . Any support questions can be addressed at support@metrixinmotion.com